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But improving chat services doesn’t have to be difficult.
Reaching out to a customer proactively is a waste if you don’t have the right words.
Like a sales associate in a department store, you want to strike a balance between helpfulness and respect.
Unfortunately, I’m afraid I don’t have the ability to accommodate your request.
However, *agent name* specializes in this type of situation and would be happy to speak with you.
Starting on the right foot with a customer sets the stage for a positive chat, but a curt or unenthused greeting can put a client on edge.
We all know the power of a great first impression, so use the scripts below to treat each new chat greeting like a real-life introduction.Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.More Details Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance.Similarly to how you say hello, how you say goodbye is incredibly important.Fantastic service can be completely upended if a customer walks away with a negative last impression.It can be hard to say no—after all, your job is to help a customer and to be as positive as you possibly can, right?